PostPilot is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our social media automation platform and related services (the "Service").
By using PostPilot, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our Service.
Information We Collect
Personal Information
We collect information that directly identifies you, including:
- Account Information: Name, email address, and password
Social Media Account Information
To provide our automation services, we collect:
- Social Media Credentials: Access tokens and authentication information for your connected social media accounts
- Account Details:Profile information, and engagement metrics from your connected platforms
- Content Data: Posts, images, videos, captions, and scheduling information you create or upload
Facebook & Instagram Data Collection
When you connect your Facebook and Instagram accounts to PostPilot, we collect and process the following data in accordance with Meta's Platform Terms and Policies:
Data We Collect from Facebook & Instagram
- Profile Information: Your public profile details, including name, profile picture, and user ID
- Page & Account Access: Information about pages and accounts you manage, including page IDs and access tokens
- Publishing Permissions: Authorization to publish posts, stories, and reels on your behalf
- Engagement Metrics: Basic post performance data including likes, comments, and shares
- Media Content: Photos, videos, captions, and other content you create or schedule through PostPilot
- Account Settings: Your publishing preferences, timezone, and scheduling configurations
Important: We only access the minimum data necessary to provide our services. We never access your private messages, personal posts, or any data beyond what's required for content scheduling and analytics.
How We Use Facebook & Instagram Data
We use the data collected from your Facebook and Instagram accounts exclusively for the following purposes:
Content Publishing
- • Schedule and publish posts to your Facebook pages and Instagram accounts
- • Create and publish Stories and Reels
- • Upload and manage media (photos and videos)
- • Apply captions, hashtags, and location tags
Analytics & Insights
- • Retrieve post engagement metrics (likes, comments, shares)
- • Display reach and impression statistics
- • Generate performance reports for your content
- • Provide insights to help optimize your social media strategy
Account Management
- • Authenticate and verify your connection to Facebook & Instagram
- • Maintain active session tokens for automated publishing
- • Sync account information and page details
- • Notify you of connection issues or token expiration
Service Improvement
- • Optimize posting times based on your audience engagement
- • Improve our platform's integration with Meta APIs
- • Debug and resolve publishing errors
- • Enhance feature compatibility with platform updates
Data Sharing: Your Facebook and Instagram data is never sold, shared, or used for advertising purposes. We only use this data to provide the services you've explicitly requested through PostPilot.
How to Request Data Deletion
You have full control over your data. You can request deletion of your data at any time through the following methods:
1Disconnect Your Accounts
You can disconnect your Facebook and Instagram accounts directly from your PostPilot account settings:
- Go to your PostPilot dashboard
- Navigate to Settings → Connected Accounts
- Click "Disconnect" next to Facebook or Instagram
- This will immediately revoke PostPilot's access and delete associated data
2Request Full Account Deletion
To delete your entire PostPilot account and all associated data:
- Email us at sheriflotfy22@hotmail.com
- Include "Account Deletion Request" in the subject line
- Provide your registered email address for verification
- We will process your request within 30 days
3Revoke Access via Facebook/Instagram
You can also revoke PostPilot's access directly from your Facebook or Instagram settings:
- Go to Facebook Settings → Apps and Websites
- Find "PostPilot" in the list and click "Remove"
- For Instagram: Settings → Security → Apps and Websites → Remove PostPilot
- This revokes our access, and you can then contact us to delete stored data
What Happens After Deletion?
- • All your scheduled posts will be cancelled
- • Your profile information and account data will be permanently deleted
- • Access tokens and authentication data will be immediately revoked
- • Historical analytics data will be anonymized or deleted
- • Some data may be retained for up to 90 days in backups for security purposes
- • Certain records may be kept longer if required by law (e.g., billing records)
How We Use Your Information
We use the collected information for the following purposes:
Service Delivery
- • Provide, maintain, and improve our platform
- • Schedule and publish social media content
- • Generate analytics and performance reports
- • Facilitate account connections and integrations
Account Management
- • Create and manage your PostPilot account
- • Authenticate identity and prevent unauthorized access
- • Process payments and manage billing
- • Provide customer support and assistance
Communication
- • Send service-related notifications and updates
- • Provide customer support and technical assistance
- • Send marketing communications (with consent)
- • Conduct surveys and gather feedback
Analytics & Improvement
- • Analyze usage patterns to improve our Service
- • Develop new features and functionality
- • Monitor and analyze performance metrics
- • Conduct research and data analysis
Data Security
We implement comprehensive security measures to protect your information:
Technical Safeguards
- • Encryption: All data transmissions use SSL/TLS protocols
- • Secure Storage: Encrypted databases with restricted access
- • Access Controls: Multi-factor authentication and role-based access
- • Security Audits: Regular assessments and vulnerability testing
Organizational Measures
- • Employee Training: Regular privacy and security training
- • Access Limitations: Strict need-to-know access policies
- • Incident Response: Established breach handling procedures
- • Data Minimization: Only collect necessary information
Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
Access and Portability
Request access to your personal information and obtain a copy in a portable format.
Correction and Updates
Update or correct inaccurate personal information and modify account settings.
Deletion and Restriction
Request deletion of your personal information or restrict processing of your data.
Withdrawal of Consent
Withdraw consent for marketing communications and disconnect social media accounts.
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
Service Providers
We work with trusted third-party service providers including cloud hosting (AWS, Google Cloud), payment processing (Stripe, PayPal), analytics services, and customer support systems.
Social Media Platforms
We share content and data with Facebook, Instagram, Twitter, LinkedIn, TikTok, and other connected platforms to provide our automation services.
Legal Requirements
We may disclose information if required by law, court orders, government investigations, or to protect our rights and prevent fraud.
Data Retention
We retain your information for as long as necessary to provide our services and comply with legal obligations:
- • Account Information: Retained while active and up to 3 years after closure
- • Content Data: Stored during subscription and up to 1 year after cancellation
- • Usage Data: Aggregated data may be retained indefinitely for analytics
- • Legal Compliance: Some information retained longer for legal requirements
You can request deletion of your data at any time by contacting us at privacy@postpilot.com.
Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy, please contact us:
sheriflotfy22@hotmail.com
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
- Posting the updated policy on our website
- Sending an email notification to your registered email address
- Displaying a prominent notice on our platform
Your continued use of PostPilot after the effective date of any changes constitutes acceptance of the revised Privacy Policy.
This Privacy Policy is designed to be transparent about our data practices while ensuring compliance with applicable privacy laws including GDPR, CCPA, and other regional regulations. We are committed to protecting your privacy and maintaining your trust as you use PostPilot to manage your social media presence.